Privacy

Calibrasia Privacy Policy

This policy applies to CALIBRASIA GREEN ENERGY EXPERTS SMC PTY LTD (ABN 52 686 675 561), trading as Calibrasia, and explains how personal information is handled when you use the website, request a Quote, accept commercial terms, pay an Invoice or become a project customer.

Privacy enquiry Terms & Conditions

What we collect

Contact details such as your name, email address, phone number and project address.
Property, electricity usage, tariff, existing-system, project-goal and site information that you provide for an assessment or installation.
Documents you choose to provide, such as electricity bills, photographs and project correspondence.
Commercial and transaction information such as Quotes, accepted terms, invoices, payment status and provider references. Calibrasia does not store card details entered into a payment provider's hosted checkout.
Technical information needed for security, fraud prevention, consent records and website operation, including limited device, browser, IP-derived and analytics information where permitted by your privacy choices.

Why we use information

To respond to enquiries, assess energy requirements, prepare Quotes and communicate about a proposed project.
To design, schedule, supply, install, commission, bill, support and administer solar, battery and related energy projects.
To manage warranties, service requests, safety, complaints, legal obligations, rebates, network processes and record keeping.
To improve our website and customer experience using analytics or marketing technologies only where those technologies are enabled and the required consent has been given.

Who we may disclose information to

Qualified installers, electricians, contractors and professional advisers involved in the project.
Equipment manufacturers, wholesalers and suppliers where needed for supply, commissioning, warranty or support.
Electricity distributors, retailers, metering providers, government bodies and rebate or program administrators where relevant to the project.
Payment and finance providers selected for a transaction, and technology, hosting, communications and security providers that support Calibrasia's operations.
Regulators, courts, law-enforcement agencies or other parties where disclosure is required or authorised by law.

Storage, security and overseas processing

Calibrasia uses reasonable technical and organisational safeguards appropriate to the information it handles and limits access to people and providers who need it for an authorised purpose.
Some technology providers may process or store information outside Australia. Where Australian privacy law requires it, Calibrasia takes reasonable steps in relation to overseas handling and service-provider arrangements.
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate business and warranty records, dispute handling, security, or legal and regulatory requirements.

Website privacy choices

Necessary storage supports requested website functions and security. Optional analytics and marketing technologies can be controlled through the Privacy choices control on the website.
Changing optional privacy choices does not affect the lawfulness of processing already carried out on the basis of a prior valid choice.

Access, correction and complaints

You may ask Calibrasia for access to personal information held about you, request a correction, or raise a privacy concern. Some legal exceptions may apply.
Use the Calibrasia contact page and identify the request as a privacy request or privacy complaint. We will respond within a reasonable period and explain the outcome or any lawful reason a request cannot be fulfilled.
If you remain dissatisfied with a privacy complaint and the Privacy Act applies, you may also contact the Office of the Australian Information Commissioner.

Updates to this policy

This policy is effective from 2 October 2026. Calibrasia may update it to reflect changes in law, technology or business practices. The current version will be published on this page.

Questions or requests

Contact Calibrasia about your information.

For access, correction, deletion enquiries where applicable, or a privacy complaint, use the contact form and tell us it is a privacy request.

Open contact page